Refund and Cancellation

Warranties and refunds

  1. Given the nature of digital content, The business mode do not generally allow to offer a refund or credit on a purchased servies unless the seller deny to offer the services or as required under India's consumer law.
  2. In some jurisdictions there may be consumer or fair trading laws that apply and that may give you rights that we cannot exclude, restrict or modify (‘non-excludable law’).  We do not exclude or modify any non-excludable law. Except as provided in a non-excludable law, we are bound only by the express promises made in these user terms and we are not bound by implied terms.
  3. Except as provided in a non-excludable law, we are not liable for indirect, incidental, special or consequential damages, loss or revenue or loss of profits which result or arise from your using or accessing the site, or any inability to use or access the site. To the fullest extent permitted by law, our liability for breach of any implied warranty or condition which cannot be excluded is limited to supplying our site’s services again.
  4. If a buyer wants a refund on a job that has been started but is not yet closed, the buyer needs to raise a dispute so that we can assess the claim though our dispute resolution process.
  5. Once a job is Closed, payment will not be refunded except as required under non-excludable law. To request a refund on a closed job a buyer can make a claim to Support. We will assess claims on their merits, with regard to the digital nature of the materials and services as well as communications between buyer and service provider before closure. If the job has been closed and the provider is no longer on the site or cannot be contacted by the buyer, this is not a ground to ask for a refund.

There is no obligation to provide a refund for reasons which include if the buyer:

  1. has changed their mind about the services;
  2. bought the services by mistake;
  3. does not have sufficient expertise to use the materials (unless the services did not meet the requirements of the brief); or
  4. asks for goodwill.